Generating customer satisfaction

“Customer satisfaction is the cognitive and emotional evaluation of the entire experience with a particular provider or their product or services.”

Nowadays, customer satisfaction is seen as a management challenge. The primary focus is on the instruments for increasing customer satisfaction. We are convinced that starting points for increasing satisfaction can be found in all phases of the value chain. Our task is to analyze existing customer relationships. We measure and evaluate current customer satisfaction and find adequate solutions for our customers. There are numerous scientific studies that show a strong correlation between customer satisfaction and economic success. We help you to be more successful.

Unsere Vorgehensweise hat sich mehrfach bewährt und basiert auf neuesten Wissenschaftlichen Grundsätzen.

OUR APPROACH - THE FIVE D

• Definition | We define the area of application. This concerns the areas of the value chain, as well as the selection of customers. We create representative data.
• Design | Based on the definition, we develop the survey design. We develop the questionnaire and the basis for the analysis.
• Data mining |We conduct all surveys by telephone or face to face. We get to the customer and thus obtain high-quality data.
• Data evaluation | We analyze all the data and put it into the appropriate context. We place the highest value on statistical relevance, so that the data is meaningful.
• Documentation | We document all findings and show you the detailed current situation of your customers' satisfaction at that point in time.